Privacy Policy

(Compliant with the Digital Personal Data Protection Act, 2023 – India)

Last Updated: 30 December 2025

Note: All capitalized terms not defined herein shall have the same meaning as assigned to them under the Terms of Use.

This Privacy Policy (“Policy”) governs the collection, processing, storage, disclosure, and protection of Personal Data of users (“Users” or “Data Principals”) by Alinexora Tech Private Limited (“Company”, “Alinexora Tech”, “we”, “our”, or “us”) through its website and/or mobile application (“Website/App”), in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian laws.

By accessing, browsing, registering on, or using the Website/App or Services, you expressly consent to the collection and processing of your Personal Data in accordance with this Policy.

This Policy is an electronic record generated by a computer system and does not require physical or digital signatures.

1. Scope and Applicability

This Policy explains how Alinexora Tech collects, processes, stores, uses, shares, and protects Personal Data and Non-Personal Data provided by Users.

Under the DPDP Act, “Personal Data” means any data about an individual who is identifiable by or in relation to such data.

“Processing” includes collection, storage, use, disclosure, sharing, and deletion of Personal Data.

This Policy does not apply to:

• Information processed for personal or domestic purposes
• Publicly available information made available by law
• Third-party websites not owned or controlled by the Company

2. Data Collection and Lawful Purpose

The Company collects Personal Data only for lawful purposes, clearly disclosed to the User, and strictly limited to what is necessary.

Mandatory Personal Data

• Name
• Email address
• Mobile number
• Address
• Login credentials
• Payment and billing details
• Business or organizational information

Optional Personal Data

• Feedback
• Preferences
• Voluntarily shared information

Automatically Collected Data

• IP address
• Device information
• Log data
• Cookie data

Once registered, Users are no longer anonymous to the Company.

3. Consent under DPDP Act, 2023

Personal Data is processed based on free, specific, informed, unconditional, and unambiguous consent of the User, except where processing is permitted under “legitimate uses” as defined in the DPDP Act.

Users may withdraw consent at any time, subject to lawful obligations and service limitations. Withdrawal of consent may affect the availability of certain Services.

4. Purposes of Processing

• Providing IT, AI, data science, R&D, and consulting services
• Account creation and management
• Communication and customer support
• Payment processing and invoicing
• Legal compliance and regulatory reporting
• Security, fraud prevention, and system integrity
• Service improvement, analytics, and research
• Marketing communications (with opt-out option)
• Personalization of services and content
• Responding to legal or governmental requests

5. Data Sharing and Disclosure

Alinexora Tech does not sell or rent Personal Data.

a) Data Processors

Trusted third-party service providers (“Data Processors”) engaged under binding contractual obligations and confidentiality agreements, solely for service delivery.

b) Legal and Regulatory Compliance

• Court orders
• Government authorities
• Law enforcement agencies
• Statutory or regulatory requirements

c) Corporate Restructuring

In the event of merger, acquisition, or business transfer, Personal Data may be transferred in compliance with the DPDP Act.

d) With Explicit Consent

6. Data Retention and Erasure

Personal Data shall be retained only for as long as necessary to fulfill the stated purpose or as required by law.

• Withdrawal of consent
• Completion of purpose

7. User Rights (Data Principal Rights)

• Access information about processing of Personal Data
• Request correction or updating of inaccurate data
• Request erasure of Personal Data
• Withdraw consent
• Nominate a person to exercise rights
• Grievance redressal

8. Cookies and Tracking Technologies

The Website/App uses session and persistent cookies to improve functionality and user experience. Disabling cookies may affect certain features such as secure login and downloads.

9. Data Security Safeguards

• Access controls
• Encryption
• Secure servers
• Contractual safeguards with processors
• Periodic reviews

10. App Permissions and Device Data

• Camera
• Storage
• Call Phone
• Location

11. Grievance Redressal Mechanism

Grievance Officer – Data Protection
Alinexora Tech Private Limited
Email: privacy@alinexoratech.com
Response Time: Within 7 working days

12. Changes to This Policy

This Policy may be updated periodically. Continued use of the Website/App constitutes acceptance of the updated Policy.